About Mongo

MONGO is a comprehensive property management platform designed to revolutionize how property managers, technicians, tenants, and stakeholders collaborate. Born from real-world experience in property maintenance and management, MONGO addresses the critical pain points that have plagued the industry for years.

MONGO was founded by Marcus Harrelson, who brings over 24 years of hands-on experience across every aspect of property maintenance and management:

• 15+ years in landscaping and desert landscape maintenance
• 8+ years in handyman and construction trades (plumbing, electrical, carpentry, painting, HVAC)
• 1 year working directly for a commercial property maintenance company, servicing office complexes, retail spaces, and food establishments

Through years of working with property managers and experiencing firsthand the limitations of existing technology platforms, Marcus identified a critical gap in the market. Property managers were juggling multiple disconnected systems, struggling with slow response times, lacking transparency in maintenance operations, and unable to efficiently coordinate between technicians, tenants, and property owners.

This real-world insight, combined with technical expertise, led to the development of MONGO - a platform that doesn't just manage properties, but creates an entire ecosystem where all stakeholders are seamlessly connected.

MONGO isn't just software - it's a comprehensive property management ecosystem that connects everyone involved in property operations:

• Property Managers: Centralized control with automated workflows
• Field Technicians: Mobile-optimized tools with intelligent dispatch
• Tenants/Occupants: Direct communication and service request capabilities
• Stakeholders/Owners: Real-time insights and transparent reporting
• Administrators: Full system configuration and user management

At the heart of MONGO is our proprietary service request automation system that:

• Automatically dispatches work orders to the right technician based on category expertise, location, and current workload
• Prioritizes intelligently with 4-level priority system (L1 Emergency, L2 Urgent, L3 Standard, L4 Scheduled)
• Manages technician queues dynamically, ensuring critical issues get immediate attention
• Tracks every step from request creation to completion with real-time notifications

Unlike platforms built by developers who've never managed a property or responded to a maintenance call, MONGO was designed by someone who has:

• Responded to emergency service calls at 2 AM
• Coordinated multiple technicians across different properties
• Dealt with the frustration of disconnected communication systems
• Understood what property managers actually need to see
• Experienced the challenges technicians face in the field

This real-world perspective is embedded in every feature, workflow, and design decision.

MONGO leverages modern technology to solve old problems:

• Cloud-based architecture for access anywhere, anytime
• Mobile-first design for technicians working in the field
• SMS integration via Twilio for instant communication
• Real-time notifications keeping everyone informed
• Intelligent routing matching the right technician to each job
• Photo documentation for transparency and quality assurance
• Automated invoicing based on configurable pricing rules

We're building more than software - we're creating a new standard for property management operations. MONGO is designed from the ground up to be:

Scalable: Whether you manage 10 properties or 10,000, MONGO grows with you

Efficient: Automation reduces manual work, speeds up response times, and eliminates communication gaps

Transparent: Every stakeholder has visibility into what matters to them

Adaptable: Flexible configurations that match your unique business processes

MONGO represents Phase 1 of a larger vision. As we continue to develop and refine the platform based on real-world usage, we're building toward:

• Advanced AI integration for predictive maintenance
• Expanded analytics and business intelligence
• Enhanced mobile capabilities
• Integration with IoT and smart building systems
• A franchise-ready model for property maintenance operations

But our foundation remains the same: solving real problems for real people in the property management industry.

The name MONGO represents our approach - straightforward, memorable, and easy to say (because if we kept calling it MONGO instead of MONGLE, maybe that's what it should be). Like our platform, the name is practical and gets straight to the point.

Management On The Go? That too. But more importantly, MONGO is about creating a property management experience that just works - efficiently, transparently, and intelligently.

Whether you're a property manager frustrated with current solutions, a technician tired of inefficient dispatch systems, or a property owner wanting better visibility into your investments, MONGO was built with you in mind.

We're not just offering software. We're offering a better way to manage properties, backed by decades of real-world experience and powered by modern technology.

Ready to experience property management that actually works?

Contact us to learn more or schedule a demo.

MONGO - Property Management That Works